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FREQUENTLY ASKED QUESTIONS


Q: What is the difference between brand name and generic medications?

A: NONE. All medications are subject to the same FDA quality standards and regulations. Brand name and generic companies are required to manufacture to the same specifications of quality and purity.

Q: Why is there a cost difference between brand name and generic medications?

A: FDA regulations require an extensive amount of testing of a new product to prove safety and efficacy. This process can take years and cost more than $400 million. The developing (brand name) company is given a patent on the new medication, which starts at the beginning of the research and development, long before the medication is ready for sale to the public. The patent is designed to be long enough (about 12 years) for the originating company to recuperate their research and development costs and make a profit. 
When a patent expires on a medication, a generic company can produce the same product by the same process (proven by the FDA) without the expense of the initial research and development that has already been done by the brand name company. The cost to the generic company is significantly less. This allows them to provide the exact same product for a fraction of the brand name price.

Q: I am completely satisfied with my current pharmacy. Why would I want to switch?

A: “Caring Beyond Prescriptions” isn’t just our tagline; it’s how we operate. We understand that you have many choices when it comes to getting your prescriptions filled. At The Medicine Shoppe we care about you and your well-being. We take the time to get to know you and your needs and help you with your treatment. We really do care beyond prescriptions! 

Q: Can you special order products?

A: Absolutely! As long as we are able to get the product from our wholesaler, we will have it for you the next business day.

Q: I can’t get to the pharmacy to pickup my prescription. Do you deliver?

A: Yes we do. We offer Free Delivery within each store’s delivery area. If you live outside of our delivery area, there may be a slight delivery fee. Our pharmacy staff members can let you know if this applies to you. In addition, we can also mail your prescription to you.

Q: What are your hours or operation?

A: Most of our stores are open Monday through Saturday (contact your local Medicine Shoppe for their specific hours). We are closed on Sundays and the following holidays:

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day